Refund Policy

Unconfirmed transfer

If you already transferred funds but your coin top-up / tier upgrade request expired (after 24 hours) or was rejected, do not transfer again. Go to your Account page, select the completed transaction and click Report to Admin, or submit a request via Support in the app along with the transfer memo (format: MOD-XXXXXXXX). We will reconcile the bank statement to credit your benefits or issue a refund.

Incorrect transfer amount or transfer description

Submit a support request with the amount, transfer time, bank name, and receipt screenshot. Overpayments or duplicate transfers will be refunded or converted to coin at your choice. If underpaid, you can transfer the remaining balance or receive a refund.

Purchased tiers and mods

• Tiers and mods are digital products delivered immediately upon confirmation, so refunds are not available for change of mind once activated.
• If a purchased mod cannot be installed or run on a supported game version and support cannot resolve the issue: contact us for a coin refund.
• Charged twice in money or coin for the same item due to a system error: the excess amount will be fully refunded.

Coin

Coin cannot be redeemed for cash, except in cases of errors caused by NicG Launcher or if NicG Launcher discontinues the service.

Non-refundable

Accounts suspended for violating the Terms of Service, mods removed from your PC because you deleted the files yourself, or payments made through channels not provided by NicG Launcher.

How Refunds Work

Refunds are returned directly to the bank account from which the transfer was made. We respond to requests as soon as possible and notify you of the result in the app's Support section.